How To Fix ICL294 - Insured object &1 coverage &2 exists twice

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 294

• Message text: Insured object &1 coverage &2 exists twice

What causes this issue?

The combination of insured object &v1& and coverage &v2& exists twice.
This is not allowed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete one of the duplicate lines.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL294 - Insured object &1 coverage &2 exists twice ?

  The SAP error message ICL294 indicates that there is a duplicate entry for an insured object and its associated coverage in the system. This typically occurs in the context of insurance claims processing or policy management within the SAP Insurance module.
  Cause:
  The error arises when the system detects that the same insured object (e.g., a vehicle, property, etc.) has been assigned the same coverage type more than once. This can happen due to:
  
  Data Entry Errors: Duplicate entries may have been created during manual data entry.
  System Migration Issues: If data was migrated from another system, duplicates may have been inadvertently created.
  Configuration Issues: Incorrect configuration in the insurance module may lead to the same coverage being assigned multiple times.
  
  Solution:
  To resolve the ICL294 error, you can take the following steps:
  
  
  Identify Duplicates:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., ICL_INSURED_OBJECT, ICL_COVERAGE) and check for duplicate entries for the insured object and coverage combination.
  
  
  
  Correct Data:
  
  If duplicates are found, you will need to delete or correct the duplicate entries. This can be done through the appropriate transaction codes (e.g., ICL01 for creating insured objects, ICL02 for changing them).
  
  
  
  Review Data Entry Processes:
  
  Ensure that data entry processes are reviewed and improved to prevent future duplicates. This may involve training users or implementing validation checks.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the SAP system to ensure that they are set up correctly to prevent duplicate coverage assignments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the ICL294 error for any specific guidance or patches that may be applicable.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing insured objects and coverages, such as ICL01, ICL02, ICL03, etc.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that users have the appropriate roles and authorizations to make changes to insured objects and coverages.
  
  By following these steps, you should be able to resolve the ICL294 error and prevent it from occurring in the future.