How To Fix ICL292 - Coverage &1 is not compatible with coverage &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 292

• Message text: Coverage &1 is not compatible with coverage &2

What causes this issue?

This combination of coverage types is not permitted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

You define the permitted combinations of coverage types in
IMG activity <ZK>Configure Policy Products</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL292 - Coverage &1 is not compatible with coverage &2 ?

  The SAP error message ICL292 indicates that there is a compatibility issue between two coverage types in the context of insurance or claims management. This error typically arises when the system detects that the coverage being referenced (Coverage &1) is not compatible with another coverage (Coverage &2) that is being used in a transaction or process.
  Cause:
  
  Incompatible Coverage Types: The two coverages may belong to different categories or types that cannot coexist or be applied together in the same context.
  Configuration Issues: There may be configuration settings in the SAP system that define which coverages can be used together. If these settings are not correctly defined, it can lead to this error.
  Policy or Contract Restrictions: The insurance policy or contract may have specific rules that prevent certain coverages from being combined.
  Data Entry Errors: Incorrect data entry or selection of coverages during the transaction can also trigger this error.
  
  Solution:
  
  Review Coverage Definitions: Check the definitions and compatibility settings of the coverages involved. Ensure that they are configured to work together if they are supposed to.
  Consult Policy Documentation: Review the insurance policy or contract documentation to understand the rules regarding coverage compatibility.
  Correct Data Entry: If the error is due to incorrect data entry, ensure that the correct coverages are selected based on the requirements of the transaction.
  Configuration Adjustments: If necessary, work with your SAP configuration team to adjust the settings in the system to allow for the desired coverage combinations.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to insurance and claims management, as they may help in troubleshooting.
  SAP Notes: Check for any SAP Notes related to ICL292 or coverage compatibility issues, as they may provide additional insights or patches.
  Documentation: Review SAP documentation or user manuals related to insurance modules for more detailed information on coverage management.
  
  By following these steps, you should be able to identify the root cause of the ICL292 error and implement a suitable solution.