How To Fix ICL298 - You cannot have a coverage extension with a base coverage

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 298

• Message text: You cannot have a coverage extension with a base coverage

What causes this issue?

The <ZK>Extended Openable Coverage</> field must be empty for a base
coverage.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the content in the <ZK>Extended Openable Coverage</> field.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL298 - You cannot have a coverage extension with a base coverage ?

  The SAP error message ICL298, "You cannot have a coverage extension with a base coverage," typically occurs in the context of insurance or claims management within the SAP system, particularly in the SAP Insurance module (SAP FS-ICM or FS-CD). This error indicates that there is a configuration or data entry issue related to coverage types in an insurance policy.
  Cause:
  The error arises when there is an attempt to create or modify a coverage extension (an additional coverage that extends the base coverage) while a base coverage is already defined. The system does not allow a coverage extension to coexist with a base coverage due to the way the insurance products are structured in the system. This can happen due to:
  
  Incorrect Policy Configuration: The policy may have been set up incorrectly, leading to conflicting coverage types.
  Data Entry Errors: There may be mistakes in the data entry process, such as selecting the wrong coverage type.
  Business Rules Violation: The business rules defined in the system may not allow for certain combinations of coverages.
  
  Solution:
  To resolve the ICL298 error, you can take the following steps:
  
  
  Review Policy Configuration: Check the configuration of the insurance policy to ensure that the coverage types are set up correctly. Make sure that a base coverage is not being incorrectly combined with a coverage extension.
  
  
  Adjust Coverage Types: If a coverage extension is needed, ensure that the base coverage is either removed or modified to allow for the extension. You may need to consult with your insurance product manager or system administrator to understand the correct coverage structure.
  
  
  Data Entry Verification: Double-check the data entries made in the system. Ensure that the correct coverage types are selected and that there are no conflicting entries.
  
  
  Consult Documentation: Refer to the SAP documentation or user manuals related to the insurance module for guidance on coverage configurations and the rules governing them.
  
  
  Contact Support: If the issue persists after reviewing the configuration and data entries, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in the insurance module.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on coverage configurations.
  Training Materials: Review any training materials or documentation provided by your organization regarding the use of the SAP insurance module.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary changes to resolve it.