How To Fix ICL261 - Field &1: Date in external policy system is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 261

• Message text: Field &1: Date in external policy system is invalid

What causes this issue?

Field &v1& (<DS:GLOS.EFA272154BF4D311BA540800060D888B>UTC</> or
corresponding fields for date and time) contains invalid values.
Either the contract in the (external) policy management system contains
invalid data or the interface between the external policy management
system and the Claims Management system is not configured correctly.

System Response

The contract data is not transferred to the Claims Management system.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_SYSTEMADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL261 - Field &1: Date in external policy system is invalid ?

  The SAP error message ICL261 indicates that there is an issue with a date field in the external policy system that is being processed in the SAP system. This error typically arises in the context of insurance or claims processing, where data is exchanged between SAP and an external system.
  Cause:
  The error message "ICL261 Field &1: Date in external policy system is invalid" usually occurs due to one or more of the following reasons:
  
  
  Incorrect Date Format: The date provided from the external policy system may not conform to the expected format in SAP. For example, if SAP expects a date in the format YYYY-MM-DD and the external system provides it in DD-MM-YYYY, this will trigger an error.
  
  
  Invalid Date Values: The date itself may be invalid, such as a non-existent date (e.g., February 30) or a date that is outside of acceptable ranges (e.g., a date in the far future or past).
  
  
  Data Mapping Issues: There may be issues with how data is mapped between the external system and SAP, leading to incorrect or unexpected values being sent.
  
  
  Configuration Issues: There may be configuration settings in SAP that are not aligned with the external system's data structure or requirements.
  
  
  Solution:
  To resolve the ICL261 error, you can take the following steps:
  
  
  Check Date Format: Verify that the date format being sent from the external policy system matches the expected format in SAP. Adjust the format in the external system if necessary.
  
  
  Validate Date Values: Ensure that the dates being sent are valid. Check for any typos or incorrect values that may have been entered in the external system.
  
  
  Review Data Mapping: Examine the data mapping between the external system and SAP. Ensure that the fields are correctly aligned and that the data being sent is appropriate for the corresponding fields in SAP.
  
  
  Configuration Review: Check the configuration settings in SAP related to the integration with the external policy system. Ensure that all settings are correctly defined to accept the incoming data.
  
  
  Error Logs: Review any error logs or detailed messages that may provide additional context about the error. This can help identify the specific field or data causing the issue.
  
  
  Testing: After making corrections, perform tests to ensure that the data is being processed correctly without triggering the error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICL261 error. SAP frequently updates its knowledge base with solutions for common errors.
  Integration Documentation: Review the integration documentation for both SAP and the external policy system to ensure compliance with data exchange standards.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL261 error in your SAP system.