How To Fix ICL260 - Different currencies in policy snapshot &1 and in policy product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 260

• Message text: Different currencies in policy snapshot &1 and in policy product &2

What causes this issue?

You tried to load a contract into the Claims Management system. This
contract has a different currency from the policy product from which the
contract is derived.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change either
the currency of the contract
the currency of the policy product
the policy product from which the contract is derived

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL260 - Different currencies in policy snapshot &1 and in policy product &2 ?

  The SAP error message ICL260 indicates that there is a mismatch in currencies between a policy snapshot and the associated policy product. This typically occurs in the context of insurance or financial applications within SAP, where policies and their related products may be recorded in different currencies.
  Cause:
  
  Currency Mismatch: The primary cause of this error is that the currency used in the policy snapshot (e.g., the currency in which the policy was originally created or recorded) is different from the currency used in the policy product (e.g., the currency in which the product is defined).
  Data Entry Errors: Incorrect data entry during the creation or modification of the policy or product can lead to this mismatch.
  Configuration Issues: There may be issues in the configuration of currency settings in the SAP system, leading to inconsistencies.
  
  Solution:
  
  Check Currency Settings: Verify the currency settings for both the policy snapshot and the policy product. Ensure that they are consistent and match each other.
  Update Policy or Product: If there is a mismatch, you may need to update either the policy snapshot or the policy product to ensure they are using the same currency.
  
  If the policy snapshot is correct, consider changing the currency of the policy product.
  If the policy product is correct, you may need to adjust the currency of the policy snapshot.
  
  
  Review Data Entry: Check for any data entry errors that may have occurred during the creation or modification of the policy or product. Correct any discrepancies found.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling currency-related issues in your version of SAP.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help you navigate to the policy and product details (e.g., transaction codes for policy management).
  Currency Configuration: Review the configuration settings for currencies in your SAP system, which can usually be found in the customizing settings (SPRO).
  Testing: After making changes, conduct tests to ensure that the error does not reoccur and that the policy and product are functioning as expected.
  
  By addressing the currency mismatch and ensuring consistency across your policy and product data, you should be able to resolve the ICL260 error.