How To Fix ICL259 - Coverage type &1 benefit type &2: "Level of tree" field is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 259

• Message text: Coverage type &1 benefit type &2: "Level of tree" field is empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL259 - Coverage type &1 benefit type &2: "Level of tree" field is empty ?

  The SAP error message ICL259 indicates that there is an issue with the configuration of coverage types and benefit types in the SAP system, specifically related to the "Level of tree" field being empty. This error typically arises in the context of the SAP Claims Management module, particularly when dealing with insurance claims.
  Cause:
  The error occurs when the system expects a value in the "Level of tree" field for a specific combination of coverage type and benefit type, but it finds that the field is empty. This can happen due to several reasons:
  
  Configuration Issues: The coverage type and benefit type may not be properly configured in the system.
  Missing Data: The necessary data for the "Level of tree" field may not have been entered or may have been deleted.
  Custom Development: If there are custom developments or enhancements in the system, they may not be handling the data correctly.
  
  Solution:
  To resolve the ICL259 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the coverage type and benefit type in the SAP system.
  Ensure that the "Level of tree" field is properly defined for the relevant combinations. This can typically be found in the customizing settings under the Claims Management module.
  
  
  
  Maintain Data:
  
  If the "Level of tree" field is indeed empty, you will need to populate it with the appropriate value. This may involve entering data directly in the configuration or through a relevant transaction.
  
  
  
  Review Custom Code:
  
  If there are any custom programs or enhancements that interact with the coverage and benefit types, review the code to ensure that it correctly handles the "Level of tree" field.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to Claims Management for any specific guidance on this error message.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or specific transaction codes related to Claims Management to access the relevant settings.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional context or fixes.
  User Forums: Consider looking at SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL259 error in your SAP system.