How To Fix ICL255 - Payment number &1 payment item &2: Subclaim &3 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 255

• Message text: Payment number &1 payment item &2: Subclaim &3 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL255 - Payment number &1 payment item &2: Subclaim &3 does not exist ?

  The SAP error message ICL255 indicates that there is an issue related to a payment number and payment item in the context of subclaims. Specifically, it states that the subclaim referenced does not exist in the system. This error typically occurs in the context of insurance claims processing or financial transactions within the SAP system.
  Cause:
  
  
  Non-Existent Subclaim: The subclaim referenced in the payment item does not exist in the database. This could be due to:
  
  The subclaim was never created.
  The subclaim was deleted or archived.
  There is a typo or incorrect reference in the payment item.
  
  
  
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in related tables that link payments to subclaims.
  
  
  Incorrect Configuration: The configuration settings in the SAP system may not be set up correctly, leading to issues in how claims and payments are processed.
  
  
  Solution:
  
  
  Verify Subclaim Existence: Check if the subclaim with the specified identifier exists in the system. You can do this by:
  
  Navigating to the relevant transaction or report that displays subclaims.
  Searching for the subclaim using the provided identifier.
  
  
  
  Correct Payment Item: If the subclaim does not exist, you may need to:
  
  Create the subclaim if it was never created.
  Correct the payment item to reference the correct subclaim.
  
  
  
  Check Data Integrity: Ensure that the data integrity is maintained. This may involve:
  
  Running consistency checks or reports to identify any discrepancies in the claims and payments data.
  Consulting with your SAP administrator or support team to resolve any underlying data issues.
  
  
  
  Review Configuration: If the issue persists, review the configuration settings related to claims and payments in the SAP system. Ensure that all necessary settings are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for further guidance on handling claims and payments, as well as troubleshooting specific error messages.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing claims and payments, such as:
  
  ICLM (Claims Management)
  ICLP (Payment Processing)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific solutions or workarounds.
  
  
  User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to access and modify claims and payments.
  
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.