How To Fix ICL078 - Claim number & is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 078

• Message text: Claim number & is not permitted

What causes this issue?

For internal purposes the system uses different claim numbers to manage
the <DS:GLOS.40552E756CE2C94F9C25358499225F19>
claims</> created with internal number assignment. You are thus not
permitted to enter these claim numbers.
The following claim numbers are not permitted:
Numbers beginning with the prefix "##"
Numbers beginning with "<" and ending with ">"

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter another claim number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL078 - Claim number & is not permitted ?

  The SAP error message ICL078, which states "Claim number & is not permitted," typically occurs in the context of the SAP Claims Management module. This error indicates that there is an issue with the claim number being processed, which may not be valid or allowed for the operation you are attempting to perform.
  Causes:
  
  Invalid Claim Number: The claim number you are trying to access or process does not exist in the system.
  Status of the Claim: The claim may be in a status that does not permit the action you are trying to perform (e.g., closed, canceled, etc.).
  Authorization Issues: The user may not have the necessary permissions to access or modify the claim.
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict access to certain claim numbers based on criteria such as claim type, status, or user roles.
  
  Solutions:
  
  Verify Claim Number: Double-check the claim number you are using to ensure it is correct and exists in the system.
  Check Claim Status: Review the status of the claim to ensure it is open and eligible for the action you are trying to perform.
  User Authorization: Ensure that the user has the necessary permissions to access and modify the claim. This may involve checking user roles and authorizations in the SAP system.
  Consult Configuration: If the issue persists, consult with your SAP administrator or support team to review the configuration settings related to claims management. They may need to adjust settings to allow access to the claim number in question.
  Error Logs: Check the system logs for any additional error messages or information that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for Claims Management to understand the processes and restrictions related to claim numbers.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the ICL078 error and implement a solution.