How To Fix ICL078 - Claim number & is not permitted

ICL078 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 078

• Message text: Claim number & is not permitted

What causes this issue?

For internal purposes the system uses different claim numbers to manage
the <DS:GLOS.40552E756CE2C94F9C25358499225F19>
claims</> created with internal number assignment. You are thus not
permitted to enter these claim numbers.
The following claim numbers are not permitted:
Numbers beginning with the prefix "##"
Numbers beginning with "<" and ending with ">"

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter another claim number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL078 - Claim number & is not permitted ?

  The SAP error message ICL078, which states "Claim number & is not permitted," typically occurs in the context of the SAP Claims Management module. This error indicates that there is an issue with the claim number being processed, which may not be valid or allowed for the operation you are attempting to perform.
  Causes:
  
  Invalid Claim Number: The claim number you are trying to access or process does not exist in the system.
  Status of the Claim: The claim may be in a status that does not permit the action you are trying to perform (e.g., closed, canceled, etc.).
  Authorization Issues: The user may not have the necessary permissions to access or modify the claim.
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict access to certain claim numbers based on criteria such as claim type, status, or user roles.
  
  Solutions:
  
  Verify Claim Number: Double-check the claim number you are using to