How To Fix ICC_TR471 - Printer error

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_TR - Turkey

• Message number: 471

• Message text: Printer error

What causes this issue?

A printer error occurred while opening a form.

How to fix this error?

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_TR471 - Printer error ?

  The SAP error message ICC_TR471, which indicates a "Printer error," typically arises when there are issues related to the printer configuration or communication between the SAP system and the printer. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system.
  Network Issues: There may be network connectivity problems preventing the SAP system from communicating with the printer.
  Printer Status: The printer may be offline, out of paper, or experiencing a hardware malfunction.
  Driver Issues: The printer driver may not be installed correctly or may be incompatible with the SAP system.
  Spool Request Issues: There may be issues with the spool request in SAP, such as it being stuck or not processed correctly.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Go to transaction code SPAD in SAP to check the printer configuration.
  Ensure that the printer is defined correctly and that the settings (such as device type and output device) are correct.
  
  
  
  Verify Printer Status:
  
  Check the physical printer to ensure it is powered on, connected, and has paper and ink/toner.
  Ensure that the printer is not in an error state (e.g., paper jam, offline).
  
  
  
  Test Network Connectivity:
  
  Ensure that the SAP server can communicate with the printer over the network.
  You can use ping or other network diagnostic tools to check connectivity.
  
  
  
  Check Spool Requests:
  
  Use transaction code SP01 to check the status of the spool requests.
  Look for any errors or issues with the spool requests related to the printer.
  
  
  
  Update or Reinstall Printer Drivers:
  
  Ensure that the correct printer drivers are installed on the server where the SAP system is running.
  If necessary, update or reinstall the printer drivers.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to the ICC_TR471 error.
  
  
  
  Contact IT Support:
  
  If the issue persists, it may be necessary to contact your IT support team or the printer manufacturer for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  
  
  SAP Notes: Search for specific SAP Notes related to printer issues or the ICC_TR471 error in the SAP Support Portal.
  Documentation: Review SAP documentation on printer configuration and troubleshooting for additional guidance.
  
  By following these steps, you should be able to diagnose and resolve the ICC_TR471 printer error in your SAP system.