How To Fix ICC_TR199 - Enter one customer only

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_TR - Turkey

• Message number: 199

• Message text: Enter one customer only

What causes this issue?

The document contains at least two items with different customer
accounts.
Offsetting items that you have entered manually (that is, not using the
clearing process) have to be posted to the account of the customer that
presented you with the bill of exchange or check. For these purposes,
the document must only contain one customer account.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_TR199 - Enter one customer only ?

  The SAP error message ICC_TR199 ("Enter one customer only") typically occurs in the context of transactions where customer data is being processed, such as in billing, invoicing, or customer master data management. This error indicates that the system expects only one customer to be specified, but multiple customers have been entered or selected.
  Cause:
  
  Multiple Customer Entries: The most common cause of this error is that the user has inadvertently entered or selected multiple customer IDs in a field that only allows for a single customer.
  Data Input Error: Users may copy and paste data or use a selection method that inadvertently includes multiple customers.
  Configuration Issues: In some cases, the system configuration may not be set up to handle multiple customers in a specific transaction.
  
  Solution:
  
  Check Input Fields: Review the input fields in the transaction where the error occurred. Ensure that only one customer ID is entered. If you are using a selection screen, make sure to select only one customer.
  Clear Multiple Selections: If you have selected multiple customers from a list, clear the selection and choose only one customer.
  Review Transaction Logic: If you are using a custom transaction or report, check the logic to ensure it is designed to handle only one customer at a time.
  Consult Documentation: Refer to the SAP documentation or help files related to the specific transaction to understand the expected input format and constraints.
  Contact Support: If the issue persists and you believe it is not due to user error, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes depending on the context (e.g., VF01 for billing, XD01 for customer master data).
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context or fixes.
  User Training: Ensure that users are trained on the correct procedures for entering customer data to minimize the occurrence of this error.
  
  By following these steps, you should be able to resolve the ICC_TR199 error and continue with your SAP transactions smoothly.