How To Fix ICC_CN871 - Error occurred during printing

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_CN - Nachrichten zum Druck vornumerierter SD-Belege

• Message number: 871

• Message text: Error occurred during printing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_CN871 - Error occurred during printing ?

  The SAP error message ICC_CN871, which states "Error occurred during printing," typically indicates that there is an issue with the printing process in the SAP system. This error can arise from various causes, and the solutions may vary depending on the specific circumstances. Here are some common causes and potential solutions:
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system or may not be connected properly.
  Network Issues: There may be network connectivity problems between the SAP system and the printer.
  Driver Issues: The printer driver may be outdated or incompatible with the SAP system.
  Spool Request Problems: There may be issues with the spool request, such as it being stuck or not processed correctly.
  Authorization Issues: The user may not have the necessary authorizations to print.
  Output Device Settings: The output device settings in SAP may not be correctly set up.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Verify that the printer is correctly configured in the SAP system (transaction SPAD).
  Ensure that the printer is set as the default output device if necessary.
  
  
  
  Test Printer Connectivity:
  
  Check if the printer is online and accessible from the network.
  Try printing a test page from the operating system to ensure the printer is functioning.
  
  
  
  Update Printer Drivers:
  
  Ensure that the latest printer drivers are installed on the server where the SAP system is running.
  If using a specific driver for SAP, ensure it is compatible with the version of SAP you are using.
  
  
  
  Check Spool Requests:
  
  Go to transaction SP01 to check the status of the spool requests.
  Look for any errors or issues with the spool requests and resolve them.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to execute print jobs.
  Check the user roles and profiles to confirm that printing permissions are granted.
  
  
  
  Adjust Output Device Settings:
  
  Review the output device settings in transaction SPAD to ensure they are correctly configured.
  Check parameters such as the device type, host spool access method, and other relevant settings.
  
  
  
  Check SAP Notes:
  
  Search for any relevant SAP Notes that may address this specific error message or related printing issues. SAP Notes can provide patches or additional troubleshooting steps.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that may provide insight into the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on printer configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Support: If the issue persists, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the ICC_CN871 error during printing in SAP.