How To Fix ICC_CN856 - Document data inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_CN - Nachrichten zum Druck vornumerierter SD-Belege

• Message number: 856

• Message text: Document data inconsistent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_CN856 - Document data inconsistent ?

  The SAP error message ICC_CN856, which states "Document data inconsistent," typically occurs in the context of SAP Convergent Charging (SAP CC) or similar modules where document processing is involved. This error indicates that there is an inconsistency in the data associated with a document, which can prevent the system from processing it correctly.
  Causes:
  
  Data Mismatch: There may be discrepancies between the data in the document and the expected data in the system. This could be due to incorrect entries, missing fields, or data corruption.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to inconsistencies in how documents are processed.
  Versioning Problems: If there are multiple versions of a document or if the document has been modified after it was created, this can lead to inconsistencies.
  Integration Issues: If the document is being processed in conjunction with other systems (e.g., billing, CRM), integration issues can lead to data inconsistencies.
  Database Issues: Problems with the underlying database, such as locks or corruption, can also lead to this error.
  
  Solutions:
  
  Check Document Data: Review the document data for any inconsistencies. Ensure that all required fields are filled out correctly and that the data matches the expected formats.
  Review Configuration: Check the configuration settings in SAP CC or the relevant module to ensure they are set up correctly. This may involve reviewing business rules, charging plans, or other related configurations.
  Reprocess the Document: If the document was modified, try reprocessing it to see if the issue resolves itself.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the inconsistency.
  Database Integrity Check: If you suspect database issues, perform a database integrity check to identify and resolve any underlying problems.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. They may have additional tools or insights to help diagnose the problem.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to ICC_CN856 for any specific guidance or patches that may address this error.
  Documentation: Review the official SAP documentation for Convergent Charging or the relevant module to understand the expected data structures and configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ICC_CN856 error in your SAP system.