How To Fix ICC_CN837 - &1: Official document number of delivery documents not available

SAP Error Message - Details

• Message type: E = Error

• Message class: ICC_CN - Nachrichten zum Druck vornumerierter SD-Belege

• Message number: 837

• Message text: &1: Official document number of delivery documents not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICC_CN837 - &1: Official document number of delivery documents not available ?

  The SAP error message ICC_CN837 indicates that the official document number for delivery documents is not available. This error typically arises in the context of logistics and transportation management within SAP, particularly when dealing with customs and compliance processes.
  Cause:
  
  Missing Document Number: The official document number required for the delivery document is not maintained in the system.
  Configuration Issues: There may be issues with the configuration settings related to customs documents or the specific delivery type.
  Data Inconsistencies: There could be inconsistencies in the data related to the delivery or the associated customs documents.
  Incomplete Process Steps: The process leading up to the generation of the delivery document may not have been completed correctly, leading to missing information.
  
  Solution:
  
  Check Document Number: Verify if the official document number is correctly maintained in the relevant master data (e.g., customer, vendor, or material master).
  Maintain Configuration: Ensure that the configuration settings for customs documents are correctly set up in the system. This may involve checking the relevant customizing settings in SPRO.
  Review Delivery Document: Check the delivery document for any missing or incorrect entries that may prevent the official document number from being generated.
  Complete Process Steps: Ensure that all necessary steps in the logistics process have been completed. This may include ensuring that all required documents are generated and linked correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling customs documents and delivery processes.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and others related to delivery processing.
  Customs Management: Understand the customs management module in SAP, as it may provide additional insights into handling official documents and compliance requirements.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches that could resolve the issue.
  
  By following these steps, you should be able to identify the root cause of the ICC_CN837 error and implement the necessary solutions to resolve it.