How To Fix IC_CCS_MCM102 - E-mail contained a blocked file or MIME type; content has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: IC_CCS_MCM - IC Communication Channels Service Multi-Channel Management

• Message number: 102

• Message text: E-mail contained a blocked file or MIME type; content has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IC_CCS_MCM102 - E-mail contained a blocked file or MIME type; content has been deleted ?

  The SAP error message IC_CCS_MCM102 indicates that an email sent or received through the SAP system contained a file or MIME type that is blocked due to security policies. This is a common security measure to prevent the transmission of potentially harmful files or content types that could compromise the system.
  Cause:
  
  Blocked File Types: The email may contain attachments with file types that are considered unsafe (e.g., executable files, certain document formats).
  MIME Type Restrictions: The MIME type of the attachment may not be allowed by the system's configuration.
  Security Policies: The SAP system has security settings that restrict certain types of content to protect against malware and other security threats.
  
  Solution:
  
  Review Attachment Types: Check the attachments in the email and ensure they are of a type that is allowed by the SAP system. Commonly allowed types include PDF, DOCX, and images (JPEG, PNG).
  Modify Security Settings: If you have administrative access, you can modify the security settings in the SAP system to allow specific MIME types or file extensions. This should be done with caution and in accordance with your organization's security policies.
  Use Alternative Methods: If the file type is blocked for security reasons, consider using alternative methods to share the file, such as:
  
  Compressing the file into a ZIP format (if allowed).
  Uploading the file to a secure file-sharing service and sharing the link instead.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's IT security policies for guidance on allowed file types and how to configure MIME type settings.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional information or updates regarding this error message.
  System Configuration: Review the configuration settings in transaction codes like SCOT (for SMTP settings) or SOST (for monitoring sent emails) to understand how email handling is configured in your SAP system.
  User Training: Educate users on the types of files that can be sent and received through the SAP system to minimize the occurrence of this error.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact your SAP support team for further assistance.