How To Fix IC_CCS_MCM100 - E-mail contained malicious content; content has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: IC_CCS_MCM - IC Communication Channels Service Multi-Channel Management

• Message number: 100

• Message text: E-mail contained malicious content; content has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IC_CCS_MCM100 - E-mail contained malicious content; content has been deleted ?

  The SAP error message IC_CCS_MCM100 indicates that an email sent or received through the SAP system has been flagged as containing malicious content, and as a result, the content has been deleted for security reasons. This is a part of SAP's security measures to protect the system and its users from potential threats such as malware or phishing attempts.
  Causes:
  
  Malicious Attachments: The email may contain attachments that are recognized as harmful by the system's security protocols.
  Suspicious Links: The email may include links that lead to known malicious websites or contain scripts that could be harmful.
  Content Filtering: The email content may trigger security filters due to certain keywords or patterns that are commonly associated with spam or malicious content.
  Configuration Issues: The email security settings in the SAP system may be overly aggressive, leading to legitimate emails being flagged incorrectly.
  
  Solutions:
  
  Review Email Content: Check the content of the email for any attachments or links that may be triggering the security filters. If the email is legitimate, consider modifying the content to remove suspicious elements.
  Whitelist Trusted Senders: If the email is from a trusted source, you may need to add the sender's email address to a whitelist in your email security settings.
  Adjust Security Settings: Review and adjust the email security settings in the SAP system to ensure they are not overly restrictive. This may involve consulting with your IT security team.
  Update Antivirus Definitions: Ensure that the antivirus and security software integrated with your SAP system is up to date, as this can help in accurately identifying and filtering out malicious content.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration and help resolve the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates on email security features.
  Documentation: Review SAP documentation related to email handling and security settings to better understand how to configure these features.
  User Training: Educate users on recognizing phishing attempts and handling suspicious emails to minimize the risk of encountering such issues in the future.
  
  By following these steps, you should be able to address the IC_CCS_MCM100 error and ensure that your email communications through SAP are secure and functional.