How To Fix IC_CCS_MCM101 - There is a problem with the virus scanner; contact your administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: IC_CCS_MCM - IC Communication Channels Service Multi-Channel Management

• Message number: 101

• Message text: There is a problem with the virus scanner; contact your administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IC_CCS_MCM101 - There is a problem with the virus scanner; contact your administrator ?

  The SAP error message IC_CCS_MCM101 indicates that there is an issue with the virus scanner integration in the SAP system. This error typically arises when the virus scanner is either not configured correctly, not running, or is unable to communicate with the SAP system as expected. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Virus Scanner Not Running: The virus scanner service may not be active or running on the server.
  Configuration Issues: The virus scanner may not be properly configured in the SAP system.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the virus scanner.
  Permissions: The user or service account running the SAP system may not have the necessary permissions to access the virus scanner.
  Incompatible Versions: The version of the virus scanner may not be compatible with the version of SAP being used.
  
  Solutions:
  
  Check Virus Scanner Status: Ensure that the virus scanner service is running. Restart the service if necessary.
  Review Configuration: Verify the configuration settings for the virus scanner in the SAP system. This can typically be done in transaction code RZ10 or RZ11 depending on the specific settings.
  Network Connectivity: Check for any network issues that may be preventing communication between the SAP system and the virus scanner. This may involve checking firewalls, network settings, and ensuring that the correct ports are open.
  Permissions: Ensure that the SAP system has the necessary permissions to access and communicate with the virus scanner. This may involve checking user roles and permissions.
  Update or Reinstall Virus Scanner: If the virus scanner is outdated or incompatible, consider updating it to a compatible version or reinstalling it.
  Check Logs: Review the logs for both the SAP system and the virus scanner for any additional error messages or warnings that could provide more context on the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the virus scanner integration. You can search the SAP Support Portal for relevant notes.
  Documentation: Refer to the official SAP documentation for guidelines on configuring and troubleshooting virus scanner integration.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the IC_CCS_MCM101 error message in your SAP system.