How To Fix IBSSI_CRMTO_MESSAGES079 - A point of delivery can only be allocated to one connection object

SAP Error Message - Details

• Message type: E = Error

• Message class: IBSSI_CRMTO_MESSAGES - Message Class for Technical Objects

• Message number: 079

• Message text: A point of delivery can only be allocated to one connection object

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBSSI_CRMTO_MESSAGES079 - A point of delivery can only be allocated to one connection object ?

  The SAP error message IBSSI_CRMTO_MESSAGES079 indicates that a point of delivery (POD) is being attempted to be allocated to more than one connection object, which is not allowed in the SAP system. This error typically arises in the context of utilities management, particularly in the areas of billing and customer relationship management (CRM).
  Cause:
  
  Duplicate Allocation: The most common cause of this error is that the same point of delivery is already assigned to another connection object. In SAP, each POD must be uniquely associated with a single connection object to avoid conflicts in billing and service management.
  Data Integrity Issues: There may be inconsistencies in the master data or transactional data that lead to the system believing that the POD is linked to multiple connection objects.
  Incorrect Configuration: Configuration settings in the SAP system may not be set up correctly, leading to this error when trying to allocate the POD.
  
  Solution:
  
  
  Check Existing Allocations: 
  
  Use transaction codes like EAM1 or EAM2 to check the current assignments of the point of delivery. Ensure that it is not already linked to another connection object.
  You can also use transaction IE03 to view the details of the connection objects and their associated PODs.
  
  
  
  Correct Data: 
  
  If you find that the POD is incorrectly assigned to multiple connection objects, you will need to correct the data. This may involve removing the incorrect assignment or reassigning the POD to the correct connection object.
  Ensure that the master data for both the POD and the connection object is accurate and up to date.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or help files related to utilities management and point of delivery assignments for any specific guidelines or best practices.
  
  
  
  System Configuration: 
  
  If the issue persists, check the configuration settings in the SAP system. You may need to consult with your SAP Basis or configuration team to ensure that the system is set up correctly to handle POD and connection object relationships.
  
  
  
  SAP Notes: 
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support: 
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with the error message details and any steps you have already taken to troubleshoot the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EAM1, EAM2, IE03, and others that are used for managing points of delivery and connection objects.
  Master Data Management: Understanding how master data is structured in SAP for utilities can help prevent similar issues in the future.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to make changes to POD and connection object assignments.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.