How To Fix IBRO428 - Payment amount from &1 &2 only partially covers report amount &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: IBRO - Broker Collections Message Class

• Message number: 428

• Message text: Payment amount from &1 &2 only partially covers report amount &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBRO428 - Payment amount from &1 &2 only partially covers report amount &3 &4 ?

  The SAP error message IBRO428 indicates that a payment amount from a specific source (identified by &1 and &2) only partially covers the report amount (identified by &3 and &4). This error typically occurs in the context of financial transactions, such as invoice processing or payment applications, where the payment made does not fully satisfy the amount due.
  Cause:
  
  Partial Payment: The most common cause is that the payment made is less than the total amount due. This can happen if a customer pays only a portion of an invoice.
  Currency Differences: If there are currency conversions involved, the payment amount may not fully cover the invoice amount due to exchange rate differences.
  Payment Terms: The payment terms may allow for partial payments, but the system is configured to require full payment for the specific transaction.
  Incorrect Amounts: There may be an error in the amounts entered, either in the payment or the invoice.
  
  Solution:
  
  Review Payment Details: Check the payment details to confirm the amount paid and ensure it matches the expected amount. If it is indeed a partial payment, you may need to process the remaining balance.
  Adjust Invoice or Payment: If the payment is correct but the invoice amount is incorrect, you may need to adjust the invoice or create a new invoice for the remaining balance.
  Check Currency Settings: If currency conversion is involved, verify the exchange rates and ensure that the payment covers the invoice amount when converted to the same currency.
  Consult Payment Terms: Review the payment terms associated with the transaction to determine if partial payments are allowed and if the system settings align with this.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB60 (Enter Incoming Invoice), F-28 (Post Incoming Payments), and others that may be involved in the payment process.
  Configuration Settings: Review the configuration settings in the SAP system related to payment processing, invoice management, and payment terms.
  Documentation: Refer to SAP documentation or help files for more detailed explanations of error messages and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the IBRO428 error and take appropriate action to resolve it.