How To Fix IBRO255 - Different broker or direct collections only allowed for premiums/claims

SAP Error Message - Details

• Message type: E = Error

• Message class: IBRO - Broker Collections Message Class

• Message number: 255

• Message text: Different broker or direct collections only allowed for premiums/claims

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IBRO255 - Different broker or direct collections only allowed for premiums/claims ?

  The SAP error message IBRO255 indicates that there is a mismatch in the broker or direct collections settings for premiums or claims in the system. This error typically arises in the context of insurance or financial transactions where the system expects a certain configuration for handling premiums or claims based on the broker or direct collection method.
  Cause:
  
  Configuration Mismatch: The error often occurs when the configuration for the broker or direct collection does not align with the transaction being processed. For example, if a premium is being processed through a broker, but the system is set up to handle it as a direct collection, this error will be triggered.
  Incorrect Master Data: The master data for the broker or the customer may not be set up correctly, leading to inconsistencies in how transactions are processed.
  Transaction Type: The type of transaction (premium or claim) may not be compatible with the broker or direct collection settings in the system.
  
  Solution:
  
  Check Configuration: Review the configuration settings for brokers and direct collections in the SAP system. Ensure that they are set up correctly and that they match the type of transaction being processed.
  Review Master Data: Verify the master data for the broker and the customer involved in the transaction. Ensure that the settings for broker or direct collection are consistent with the transaction type.
  Transaction Type Validation: Ensure that the transaction type (premium or claim) is correctly defined and that it aligns with the broker or direct collection method being used.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on configuring brokers and direct collections in your version of SAP.
  Testing: After making changes, conduct tests to ensure that the error does not reoccur and that transactions can be processed successfully.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., IB01, IB02) that may be used to manage insurance broker data and collections.
  User Roles and Authorizations: Ensure that the user processing the transaction has the necessary roles and authorizations to perform actions related to brokers and collections.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP insurance modules for further assistance.