How To Fix IBO_WF_INBOX058 - Substitute deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_WF_INBOX - message class of inbox facade

• Message number: 058

• Message text: Substitute deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_WF_INBOX058 - Substitute deleted ?

  The SAP error message IBO_WF_INBOX058: Substitute deleted typically occurs in the context of workflow management within SAP systems. This error indicates that a substitute user who was previously assigned to handle tasks or approvals in a workflow has been deleted or is no longer valid. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Substitute User Deletion: The primary cause of this error is that the substitute user has been removed from the system or their substitute assignment has been deleted.
  User Master Data Changes: Changes in user master data, such as deactivation or deletion of the user account, can lead to this error.
  Workflow Configuration Issues: If the workflow is configured to route tasks to a substitute that no longer exists, it will trigger this error.
  
  Solution:
  
  
  Reassign Substitute:
  
  Go to the transaction code SWI1 (Work Item Selection) or SWI2_DIAG (Workflow Item Display) to check the workflow items and identify the affected tasks.
  Reassign a valid substitute user for the workflow tasks. This can be done in the user’s profile under the Substitutes section (transaction code SU01 for user maintenance).
  
  
  
  Check User Status:
  
  Verify the status of the user who was set as a substitute. Ensure that the user is active and has the necessary authorizations.
  If the user was deleted, consider creating a new user or reactivating the existing one if applicable.
  
  
  
  Update Workflow Configuration:
  
  If the workflow is configured to use a specific substitute, ensure that the configuration is updated to reflect valid users. This may involve checking the workflow definition in transaction SWDD (Workflow Builder).
  
  
  
  Review Workflow Logs:
  
  Check the workflow logs for additional details about the error. This can provide insights into which specific workflow instance is causing the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to workflow management for any specific guidelines or updates regarding this error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_DIAG: Workflow Item Display
  SU01: User Maintenance
  SWDD: Workflow Builder
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to workflow management and substitutes.
  
  
  User Training: Ensure that users are trained on how to manage substitutes effectively to prevent similar issues in the future.
  
  
  By following these steps, you should be able to resolve the IBO_WF_INBOX058 error and ensure that workflow tasks are properly routed to valid substitutes.