How To Fix IBO_WF_INBOX019 - Unable to retrieve substitution profiles

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_WF_INBOX - message class of inbox facade

• Message number: 019

• Message text: Unable to retrieve substitution profiles

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_WF_INBOX019 - Unable to retrieve substitution profiles ?

  The SAP error message IBO_WF_INBOX019: Unable to retrieve substitution profiles typically occurs in the context of workflow management within SAP systems. This error indicates that the system is unable to access or retrieve the substitution profiles for a user, which are necessary for managing workflow tasks when a user is absent.
  Causes:
  
  Missing Substitution Profiles: The user may not have any substitution profiles defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the substitution profiles.
  Technical Issues: There may be a technical issue with the workflow engine or the underlying database that prevents the retrieval of profiles.
  
  Configuration Issues: Incorrect configuration in the workflow settings or in the user profile settings can lead to this error.
  User Deactivation: The user for whom the substitution profile is being retrieved may be deactivated or not properly set up in the system.
  
  Solutions:
  
  
  Check Substitution Profiles:
  
  Navigate to the transaction code SWI1 (Work Item Selection)