How To Fix IBO_WF_INBOX020 - Unable to retrieve substitutions


SAP Error Message - Details

  • Message type: E = Error

  • Message class: IBO_WF_INBOX - message class of inbox facade

  • Message number: 020

  • Message text: Unable to retrieve substitutions

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message IBO_WF_INBOX020 - Unable to retrieve substitutions ?
    The SAP error message IBO_WF_INBOX020: Unable to retrieve substitutions typically occurs in the context of SAP Business Workflow when the system is unable to fetch the substitution settings for a user. This can happen for various reasons, and here are some common causes, potential solutions, and related information:
    Causes:
    
    Missing Substitution Entries: The user may not have any active substitution entries in the system.
    Authorization Issues: The user may lack the necessary authorizations to view or access substitution settings.
    Technical Issues: There may be a technical issue with the workflow system or database that prevents retrieval of substitution data.
    Incorrect User Settings: The user profile may not be set up correctly, or the user may not be assigned to the correct organizational units.
    System Configuration: There may be configuration issues in the workflow settings or in the substitution management.
    
    Solutions:
    
    
    Check Substitution Entries:
    
    Go to the transaction code SWUS (Substitution Management) and verify if there are any active substitutions

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