How To Fix IBO_WF_INBOX017 - Unable to forward work item &1 to user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_WF_INBOX - message class of inbox facade

• Message number: 017

• Message text: Unable to forward work item &1 to user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_WF_INBOX017 - Unable to forward work item &1 to user &2 ?

  The SAP error message IBO_WF_INBOX017 indicates that there is an issue with forwarding a work item to a specified user. This error can occur in the context of SAP Business Workflow when a work item cannot be sent to the intended recipient for various reasons.
  Causes:
  
  User Not Found: The user ID specified in the error message may not exist in the system or may be inactive.
  Authorization Issues: The user may not have the necessary authorizations to receive or process the work item.
  Incorrect User Assignment: The work item may be assigned to a user who is not configured to handle that type of work item.
  Workflow Configuration Issues: There may be issues in the workflow configuration that prevent the work item from being forwarded correctly.
  System Errors: Temporary system issues or inconsistencies in the workflow environment can also lead to this error.
  
  Solutions:
  
  Check User Existence: Verify that the user ID (&2) exists in the system and is active. You can do this by checking the user master record in transaction SU01.
  Review Authorizations: Ensure that the user has the necessary authorizations to receive and process the work item. You can check this using transaction SU53 to analyze authorization failures.
  Validate Workflow Configuration: Review the workflow configuration to ensure that the work item is correctly set up to be forwarded to the intended user. This may involve checking the workflow definition and the task assignments.
  Check User Assignment: Make sure that the user is correctly assigned to the relevant organizational units or roles that are required to process the work item.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Reprocess the Work Item: If the issue is temporary, you may try to reprocess the work item or restart the workflow to see if it resolves the issue.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  SLG1: Application Log
  SWI1: Work Item Selection
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  Workflow Documentation: Review SAP documentation on workflow management for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or Workflow team for further investigation.