How To Fix IB_CRM_OBJECT008 - Object family &1 is not intended for installed base category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: IB_CRM_OBJECT - IBase: Messages for Individual Object

• Message number: 008

• Message text: Object family &1 is not intended for installed base category &2

What causes this issue?

You tried to assign an individual object of the object family &V1& to
an installed base of the category &V2&.
However, this assignment is not defined in Customizing.

System Response

The entries are not accepted.

How to fix this error?

Enter a permitted object family. Possible values are offered to you by
the F4 help.
You can see the settings in Customizing in the
<DS:TRAN.IB_CUST_T371K>transaction</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IB_CRM_OBJECT008 - Object family &1 is not intended for installed base category &2 ?

  The SAP error message IB_CRM_OBJECT008 indicates that there is a mismatch between the object family and the installed base category in the context of SAP's Installed Base (IB) functionality. This error typically arises when you are trying to create or manage an installed base object that does not align with the expected configurations in the system.
  Cause:
  The error occurs due to one of the following reasons:
  
  Configuration Mismatch: The object family you are trying to use is not configured to be associated with the specified installed base category. Each object family can be linked to specific installed base categories, and if the linkage is not set up correctly, this error will be triggered.
  Incorrect Data Entry: There may be a mistake in the data entry where the object family or installed base category is incorrectly specified.
  Custom Development: If there are custom developments or enhancements in your SAP system, they might not be correctly handling the relationships between object families and installed base categories.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for Installed Base in SAP (Transaction Code: SPRO).
  Navigate to the relevant settings for object families and installed base categories.
  Ensure that the object family you are trying to use is correctly linked to the installed base category you are working with.
  
  
  
  Verify Data Entry:
  
  Double-check the data you are entering for the object family and installed base category.
  Ensure that you are using the correct codes and that there are no typographical errors.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to Installed Base management to understand the relationships between object families and installed base categories.
  
  
  
  Custom Development Review:
  
  If there are custom developments, review the code to ensure that it correctly handles the relationships between object families and installed base categories.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  IB01: Create Installed Base
  IB02: Change Installed Base
  IB03: Display Installed Base
  
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Support: If the issue persists after checking configurations and data, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the error message IB_CRM_OBJECT008 in your SAP system.