How To Fix IB_CRM_OBJECT020 - Object family not completely set up

SAP Error Message - Details

• Message type: E = Error

• Message class: IB_CRM_OBJECT - IBase: Messages for Individual Object

• Message number: 020

• Message text: Object family not completely set up

What causes this issue?

The object family settings are not complete.

System Response

Processing is terminated.

How to fix this error?

Check whether:
The categories have been created for the object family. To do this,
choose the transaction COMM_HIERARCHY.
A number range is assigned to the object family. To do this, choose the
transaction SNUM for the number range objects MATERIALID or SERVICEID.
If no settings have been made for one of the points mentioned, make the
settings according to the documents for the customizing nodes
<ls>Customer Relationship Management -> Master Data -> Installed Base
-> <DS:CHAP.CRM_IB_OBJFAM_GEN>Individual Objects/Object Family</></>.
There you will find instructions in sections (<zh>Activities</>).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IB_CRM_OBJECT020 - Object family not completely set up ?

  The SAP error message IB_CRM_OBJECT020 indicates that there is an issue with the configuration of an object family in the SAP CRM system. This error typically arises when the object family is not completely set up, which can prevent certain functionalities from working correctly.
  Cause:
  The error can be caused by several factors, including:
  
  
  Incomplete Configuration: The object family may not have been fully configured in the system. This could include missing settings or parameters that are required for the object family to function properly.
  
  
  Missing Dependencies: There may be dependencies or related objects that have not been set up, which are necessary for the object family to operate.
  
  
  Transport Issues: If the configuration was transported from another system, there may have been issues during the transport process that resulted in incomplete setup.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the object family settings.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the object family in the SAP CRM system.
  Ensure that all required fields and settings are properly configured.
  
  
  
  Review Dependencies:
  
  Check if there are any related objects or dependencies that need to be set up.
  Ensure that all necessary components are in place.
  
  
  
  Transport Review:
  
  If the configuration was transported, review the transport logs to identify any issues that may have occurred during the transport.
  Re-transport the configuration if necessary.
  
  
  
  Authorization Check:
  
  Verify that the user has the appropriate authorizations to access and modify the object family settings.
  If necessary, consult with your SAP security team to ensure proper access rights.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific object family you are working with for any additional configuration steps or requirements.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the SAP Reference IMG) to navigate to the configuration settings for the object family.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the cause of the IB_CRM_OBJECT020 error in your SAP CRM system.