How To Fix IAOM_CRMSRV005 - Business transaction type &1 does not exist in SAP ECC

SAP Error Message - Details

• Message type: E = Error

• Message class: IAOM_CRMSRV - Account Assignment Manager: CRM Service Integration

• Message number: 005

• Message text: Business transaction type &1 does not exist in SAP ECC

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Object type (BUSnnnnnnn) of business transaction type &V1& does not
exist in ECC. Replicate the business transaction type from SAP CRM.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IAOM_CRMSRV005 - Business transaction type &1 does not exist in SAP ECC ?

  The SAP error message IAOM_CRMSRV005 indicates that a specific business transaction type (denoted as &1) does not exist in the SAP ECC (Enterprise Central Component) system. This error typically arises in the context of integration between SAP CRM (Customer Relationship Management) and SAP ECC, particularly when trying to process or synchronize business transactions.
  Cause:
  
  Missing Configuration: The business transaction type specified in the error message has not been defined or configured in the SAP ECC system.
  Incorrect Mapping: There may be an issue with the mapping between the CRM and ECC systems, where the transaction type in CRM does not correspond to any defined transaction type in ECC.
  Data Transfer Issues: If data is being transferred from CRM to ECC, there may be a problem with the data being sent, such as incorrect or incomplete information.
  Custom Development: If there are custom developments or enhancements in the system, they may not have been properly implemented or may be referencing a non-existent transaction type.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO in SAP ECC.
  Navigate to the relevant configuration area for business transaction types (e.g., Sales and Distribution, or other relevant modules).
  Ensure that the business transaction type specified in the error message is defined and configured correctly.
  
  
  
  Verify Mapping:
  
  Check the mapping between SAP CRM and SAP ECC to ensure that the business transaction types are correctly aligned.
  Use transaction codes like CRMD_ORDER in CRM to see the transaction types being used and verify their existence in ECC.
  
  
  
  Data Validation:
  
  Review the data being sent from CRM to ECC. Ensure that the business transaction type is correctly specified and matches the expected values in ECC.
  If necessary, perform a test transaction to see if the error persists.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific business transaction type and its integration between CRM and ECC.
  Check for any SAP Notes that may address known issues or provide guidance on configuration.
  
  
  
  Custom Development Review:
  
  If there are custom developments involved, review the code to ensure that it is referencing the correct business transaction types and that all necessary configurations are in place.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), CRMD_ORDER (for CRM order management), and SE80 (for development).
  SAP Notes: Search the SAP Support Portal for notes related to IAOM_CRMSRV005 or specific business transaction types.
  Integration Scenarios: Understand the integration scenarios between SAP CRM and ECC, as this can help in troubleshooting issues related to business transaction types.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.