How To Fix IAOM_CRMSRV004 - Amount allocation selected; enter '*' for the CRM transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: IAOM_CRMSRV - Account Assignment Manager: CRM Service Integration

• Message number: 004

• Message text: Amount allocation selected; enter '*' for the CRM transaction type

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

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System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IAOM_CRMSRV004 - Amount allocation selected; enter '*' for the CRM transaction type ?

  The SAP error message IAOM_CRMSRV004 indicates that there is an issue with the amount allocation in a CRM transaction. Specifically, it suggests that the system expects a CRM transaction type to be specified, and it is prompting you to enter an asterisk (*) to indicate that you want to select all available transaction types.
  Cause:
  This error typically occurs in the following scenarios:
  
  Missing Transaction Type: The CRM transaction type is not specified in the context where it is required.
  Incorrect Configuration: The system configuration may not be set up correctly to handle the transaction types for the amount allocation.
  Data Entry Error: The user may have inadvertently left the transaction type field blank or entered an invalid value.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Enter the Transaction Type:
  
  When prompted, enter an asterisk (*) in the CRM transaction type field. This will allow the system to consider all available transaction types.
  
  
  
  Check Configuration:
  
  Ensure that the CRM transaction types are correctly configured in the system. You may need to consult with your SAP administrator or a functional consultant to verify the settings.
  
  
  
  Review Input Data:
  
  Double-check the data you are entering to ensure that all required fields are filled out correctly and that there are no typos or missing information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more information on the specific transaction you are working with. This can provide insights into the required fields and their expected values.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Types: In SAP CRM, transaction types are used to categorize and manage different types of business transactions. Understanding the available transaction types and their configurations is crucial for proper data entry.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling transaction types in your version of SAP.
  User Training: Ensure that users are trained on the correct procedures for entering data in the CRM system to minimize errors.
  
  By following these steps, you should be able to resolve the IAOM_CRMSRV004 error and proceed with your transaction.