How To Fix /IAM/OBJECT_MOC030 - Parent and root issue UUID must be identical for child change request &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /IAM/OBJECT_MOC -

• Message number: 030

• Message text: Parent and root issue UUID must be identical for child change request &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IAM/OBJECT_MOC030 - Parent and root issue UUID must be identical for child change request &1 ?

  The SAP error message /IAM/OBJECT_MOC030 Parent and root issue UUID must be identical for child change request &1 typically occurs in the context of SAP Identity Management (IdM) or SAP Change Request Management (ChaRM) when there is a mismatch in the UUIDs (Universally Unique Identifiers) of the parent and root issues associated with a change request.
  Cause:
  
  
  UUID Mismatch: The error indicates that the UUID of the parent change request does not match the UUID of the root change request. This can happen if:
  
  The change request was incorrectly linked to a parent or root issue.
  There was a manual modification or corruption of the change request data.
  The change request was created or modified in a way that broke the expected hierarchy.
  
  
  
  Data Integrity Issues: There may be underlying data integrity issues in the system that lead to inconsistencies in the change request hierarchy.
  
  
  Solution:
  
  
  Check Change Request Hierarchy:
  
  Review the change request in question (&1 in the error message) and its associated parent and root change requests.
  Ensure that the UUIDs of the parent and root change requests are identical.
  
  
  
  Correct the Links:
  
  If you find that the UUIDs do not match, you may need to correct the links between the change requests. This could involve:
  
  Reassigning the parent or root change request.
  Creating a new change request if the current one is corrupted.
  
  
  
  
  
  Data Consistency Check:
  
  Run any available consistency checks or reports in your SAP system to identify and resolve data integrity issues.
  Use transaction codes like SE11 to check the database tables related to change requests.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or patches that may address this error.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the change request ID and any relevant logs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on handling change request issues.
  Transaction Codes: Familiarize yourself with transaction codes related to change request management, such as CRMD_ORDER for managing change requests.
  System Logs: Review system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.