How To Fix HRWPC_PCR024 - The reference salary could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: HRWPC_PCR - Messages for Personal Change Request

• Message number: 024

• Message text: The reference salary could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRWPC_PCR024 - The reference salary could not be determined ?

  The SAP error message HRWPC_PCR024, which states "The reference salary could not be determined," typically occurs in the context of payroll processing, particularly when the system is unable to find a valid reference salary for an employee during the calculation of payroll or compensation-related processes.
  Causes:
  
  Missing or Incorrect Data: The employee's master data may be incomplete or incorrect. This includes missing infotypes related to salary, such as infotype 0008 (Basic Pay) or infotype 0014 (Recurring Payments and Deductions).
  Incorrect Configuration: The payroll schema or the rules defined in the PCR (Personnel Calculation Rule) may not be set up correctly to determine the reference salary.
  Employee Status: The employee may not be in an active status or may not have the necessary payroll-related data for the period being processed.
  Time Period Issues: The reference salary may not be defined for the specific time period being processed, leading to the inability to retrieve it.
  Collective Agreements: If the salary is determined based on collective agreements, there may be issues with the configuration or the agreements themselves.
  
  Solutions:
  
  Check Employee Master Data: Verify that the employee's master data is complete and accurate. Ensure that all relevant infotypes are filled out correctly.
  Review Payroll Configuration: Check the payroll schema and the PCRs to ensure they are correctly configured to retrieve the reference salary. Look for any customizations that may affect this.
  Validate Employee Status: Ensure that the employee is in an active status and eligible for payroll processing.
  Check Time Periods: Confirm that the reference salary is defined for the relevant time period. If necessary, update the salary information for the employee.
  Consult Collective Agreements: If applicable, review the collective agreements to ensure they are correctly set up and that the employee is covered by the appropriate agreements.
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes, especially 0008 (Basic Pay) and 0014 (Recurring Payments and Deductions), as they are crucial for salary determination.
  Payroll Schema: Understand the payroll schema being used and how it interacts with the PCRs to determine salaries.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or updates that address known issues.
  Testing: After making changes, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  If the issue persists after checking these areas, it may be beneficial to consult with an SAP HR consultant or support team for further assistance.