HRWPC_PCR023 - The salary range could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: HRWPC_PCR - Messages for Personal Change Request

• Message number: 023

• Message text: The salary range could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRWPC_PCR023 - The salary range could not be determined ?

  The SAP error message HRWPC_PCR023, which states "The salary range could not be determined," typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with payroll or compensation management. This error indicates that the system is unable to find the appropriate salary range for an employee based on the provided data.
  Causes:
  
  Missing or Incorrect Data: The employee's data may be incomplete or incorrect. This could include missing infotype records related to the employee's position, job, or pay scale.
  Configuration Issues: The salary range may not be properly configured in the system. This could involve missing or incorrect entries in the relevant tables or infotypes that define salary structures.
  Pay Scale Group/Level Issues: The employee may not be assigned to a valid pay scale group or level, or the pay scale itself may not be defined correctly in the system.
  Organizational Structure Changes: Changes in the organizational structure or job classifications that have not been updated in the system can lead to this error.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the required data for determining the salary range.
  
  Solutions:
  
  Check Employee Data: Verify that all relevant infotypes (e.g., infotype 0008 for Basic Pay, infotype 0001 for Organizational Assignment) are correctly filled out for the employee in question.
  Review Pay Scale Configuration: Ensure that the pay scale groups and levels are correctly defined in the system. Check the configuration in transaction codes like PE03 (for pay scale structure) and PE04 (for pay scale groups).
  Update Organizational Structure: If there have been recent changes in the organizational structure, ensure that these changes are reflected in the employee's records.
  Consult with HR/Payroll Team: If you are unable to resolve the issue, consult with your HR or payroll team to ensure that the necessary configurations and data entries are correct.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the required data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and PE03/PE04 for pay scale configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to payroll and compensation management for best practices in configuring salary ranges and pay scales.
  
  If the issue persists after checking these areas, it may be beneficial to engage with SAP support or a consultant who specializes in SAP HCM for further assistance.