How To Fix HRTNM_LSO_MSG137 - Action not possible: delete records from &2 for attendee &3 on course &4

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTNM_LSO_MSG - Message class for LSO Integration

• Message number: 137

• Message text: Action not possible: delete records from &2 for attendee &3 on course &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRTNM_LSO_MSG137 - Action not possible: delete records from &2 for attendee &3 on course &4 ?

  The SAP error message HRTNM_LSO_MSG137 indicates that there is an issue with deleting records related to an attendee in a course within the Learning Solution (LSO) module. This error typically arises when there are constraints or dependencies preventing the deletion of the specified records.
  Cause:
  
  Dependencies: The attendee may have completed certain activities or assessments that are linked to the course, making it impossible to delete their records.
  Status of the Course: The course might be in a status that does not allow for changes, such as being finalized or completed.
  Authorization Issues: The user attempting to delete the records may not have the necessary permissions to perform this action.
  Data Integrity Constraints: There may be data integrity rules in place that prevent the deletion of records if they are referenced elsewhere in the system.
  
  Solution:
  
  Check Dependencies: Review the attendee's records to see if there are any completed activities or assessments that are preventing deletion. If so, you may need to remove or adjust those records first.
  Course Status: Ensure that the course is in a status that allows for modifications. If the course is finalized, you may need to change its status or consult with an administrator.
  User Permissions: Verify that the user has the appropriate authorizations to delete records. If not, you may need to request additional permissions from your SAP security team.
  Consult Documentation: Refer to SAP documentation or support for specific guidelines on handling deletions in the Learning Solution module.
  Error Logs: Check the system logs for any additional error messages or details that may provide more context on why the deletion is not possible.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Testing in a Sandbox: If possible, replicate the issue in a test environment to better understand the constraints and test potential solutions without affecting production data.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to your SAP support team for further investigation.