How To Fix HRTMC_BASIS023 - Document contains a virus; it will not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTMC_BASIS - Message Class for Talent Management Core (HCM_TMC)

• Message number: 023

• Message text: Document contains a virus; it will not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTMC_BASIS023 - Document contains a virus; it will not be saved ?

  The SAP error message HRTMC_BASIS023 indicates that the system has detected a virus in a document that you are trying to upload or save. This is a security measure to protect the system and its data from potential threats.
  Cause:
  
  Virus Detection: The document you are attempting to upload or save has been flagged by the antivirus software integrated with the SAP system. This could be due to actual malware present in the file or a false positive.
  File Type: Certain file types are more prone to being flagged as containing viruses, especially executable files or files from untrusted sources.
  Antivirus Configuration: The antivirus settings may be configured to be overly sensitive, leading to legitimate files being flagged incorrectly.
  
  Solution:
  
  Scan the Document: Use a reliable antivirus program to scan the document on your local machine. If a virus is detected, remove it and try uploading a clean version.
  Check File Type: Ensure that the file type you are trying to upload is supported and not inherently risky. If possible, convert the document to a safer format (e.g., PDF).
  Update Antivirus Definitions: Ensure that the antivirus software used by the SAP system is up to date. Sometimes, updating the definitions can reduce false positives.
  Consult IT Security Team: If you believe the document is safe, consult your IT security team. They can review the antivirus logs and determine if it was a false positive.
  Use Alternative Methods: If the document is essential and you cannot resolve the issue, consider alternative methods of sharing the information, such as using a different file-sharing service or emailing it directly to the intended recipient.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases updates that may address issues with document handling and virus detection.
  Antivirus Software: Familiarize yourself with the antivirus software settings used in your SAP environment. Understanding how it operates can help in troubleshooting similar issues in the future.
  User Permissions: Ensure that you have the necessary permissions to upload documents in the SAP system, as permission issues can sometimes lead to unexpected errors.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support or your organization's IT department for further investigation.