How To Fix HRTMC_BASIS022 - Virus scan profile was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTMC_BASIS - Message Class for Talent Management Core (HCM_TMC)

• Message number: 022

• Message text: Virus scan profile was not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTMC_BASIS022 - Virus scan profile was not found ?

  The SAP error message HRTMC_BASIS022 indicates that a virus scan profile required for processing is not found in the system. This error typically occurs in the context of SAP systems that are configured to perform virus scanning on file uploads or downloads, particularly in the context of the SAP HCM (Human Capital Management) module.
  Cause:
  
  Missing Virus Scan Profile: The primary cause of this error is that the virus scan profile specified in the system settings does not exist or has not been configured properly.
  Configuration Issues: There may be issues with the configuration of the virus scan interface or the virus scan software itself.
  Authorization Issues: The user may not have the necessary authorizations to access the virus scan profile.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Virus Scan Profile Configuration:
  
  Go to transaction code SICF and check the configuration of the virus scan service.
  Ensure that the virus scan profile is defined in the system. You can check this in transaction RSPFPAR or SICF.
  
  
  
  Create or Modify Virus Scan Profile:
  
  If the profile does not exist, you may need to create a new virus scan profile. This can typically be done in transaction SICF or through the relevant configuration settings in your SAP system.
  Ensure that the profile is correctly configured to point to the appropriate virus scanning software.
  
  
  
  Check Authorization:
  
  Ensure that the user executing the action has the necessary authorizations to access the virus scan profile. You may need to check the user roles and authorizations in transaction PFCG.
  
  
  
  Verify Virus Scan Software:
  
  Ensure that the virus scan software is installed and running correctly on the server. Check the integration between SAP and the virus scan software.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may provide additional guidance or patches related to this error. You can search for notes in the SAP Support Portal.
  
  
  
  Restart Services:
  
  Sometimes, restarting the relevant services or the entire SAP system can resolve temporary issues related to configuration.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed instructions on configuring virus scan profiles and integrating with virus scanning software.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions to similar issues encountered by other users.
  Support Packages: Ensure that your SAP system is up to date with the latest support packages, as updates may include fixes for known issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.