How To Fix HRTIM_ABS_REQ037 - Unable to determine next agent for user &1 on date &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTIM_ABS_REQ - Messages for Leave Request

• Message number: 037

• Message text: Unable to determine next agent for user &1 on date &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTIM_ABS_REQ037 - Unable to determine next agent for user &1 on date &2 ?

  The SAP error message HRTIM_ABS_REQ037 indicates that the system is unable to determine the next agent (approver) for a specific user on a given date. This error typically occurs in the context of absence management or workflow processes within SAP, particularly when trying to process absence requests or approvals.
  Causes:
  
  Missing Workflow Configuration: The workflow for absence requests may not be properly configured, leading to the system being unable to identify the next approver.
  User Data Issues: The user for whom the absence request is being processed may not have the necessary data set up in their employee profile, such as missing organizational assignments or absence types.
  Incorrect Date: The date specified in the error message may not be valid or may not correspond to a period where an approver is defined.
  Authorization Issues: The user may not have the necessary authorizations to view or process the absence request.
  Agent Assignment: The system may not have a defined agent for the specified user on the specified date, possibly due to changes in personnel or organizational structure.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Ensure that the workflow for absence requests is correctly configured in the SAP system. This includes checking the workflow definitions and ensuring that the agents are correctly assigned.
  Use transaction SWDD to review and adjust the workflow settings.
  
  
  
  Verify User Data:
  
  Check the employee's master data using transaction PA20 or PA30 to ensure that all necessary information is complete, including organizational assignments and absence types.
  Ensure that the user has a valid position and is assigned to the correct organizational unit.
  
  
  
  Review Date Validity:
  
  Confirm that the date specified in the error message is valid and corresponds to a period where the user is expected to have an approver.
  Check if the absence request is being submitted for a date that falls within a holiday or non-working period.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to submit and process absence requests. This can be checked using transaction SU53 to analyze authorization issues.
  
  
  
  Agent Assignment:
  
  Review the agent assignment for the user in the workflow. You can use transaction SWI1 to check the workflow instances and see if there are any issues with agent determination.
  If necessary, manually assign an approver for the absence request.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  PA20/PA30: Display/Change HR Master Data
  SWI1: Work Item Selection
  SU53: Authorization Check
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring workflows and managing absence requests.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  By following these steps, you should be able to identify and resolve the cause of the HRTIM_ABS_REQ037 error in your SAP system.