How To Fix HRTB01012 - Ticket number &1 not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTB01 - Messages for Ticket Benefit

• Message number: 012

• Message text: Ticket number &1 not valid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTB01012 - Ticket number &1 not valid ?

  The SAP error message HRTB01012, which states "Ticket number &1 not valid," typically occurs in the context of SAP's Time Management or Travel Management modules. This error indicates that the ticket number you are trying to process or reference does not exist or is not recognized by the system.
  Causes:
  
  Invalid Ticket Number: The ticket number entered may be incorrect, either due to a typographical error or because it does not exist in the system.
  Ticket Not Created: The ticket may not have been created or saved properly in the system.
  Data Deletion: The ticket could have been deleted or archived, making it unavailable for processing.
  Authorization Issues: The user may not have the necessary permissions to access the ticket.
  System Configuration: There may be issues with the configuration of the relevant modules in SAP.
  
  Solutions:
  
  Verify Ticket Number: Double-check the ticket number for any typographical errors. Ensure that you are using the correct format and that it corresponds to an existing ticket.
  Check Ticket Status: Use the relevant transaction code (e.g., for Travel Management, you might use PR05 or PR06) to check if the ticket exists and is in a valid status.
  Create a New Ticket: If the ticket does not exist, you may need to create a new ticket using the appropriate transaction.
  Review Authorizations: Ensure that you have the necessary authorizations to access the ticket. If not, contact your system administrator to grant the required permissions.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying system issues or configuration problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing tickets, such as PR05 (Travel Expenses) or CATS (Cross-Application Time Sheet).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for HRTB01012 in the SAP Support Portal.
  Documentation: Review SAP documentation related to Time Management or Travel Management for additional context on ticket processing.
  
  If you continue to experience issues, providing specific details about the context in which the error occurs can help in diagnosing the problem further.