How To Fix HRTB01011 - The number of tickets entered may cause a payroll error

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTB01 - Messages for Ticket Benefit

• Message number: 011

• Message text: The number of tickets entered may cause a payroll error

What causes this issue?

You have entered a number of tickets that is greater than the number of
currently available tickets. This may result in errors during payroll if
the number of tickets available then is lower than the number that you
have entered in this record.

System Response

You can save your record anyway. During payroll, if the available
tickets are not enough, an error is raised and payroll stops. In that
case, this record has to be adjusted accordingly, so that the number of
tickets to be processed in this record stays within the number of
tickets that are actually available.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRTB01011 - The number of tickets entered may cause a payroll error ?

  The SAP error message HRTB01011, which states "The number of tickets entered may cause a payroll error," typically occurs in the context of time management and payroll processing within the SAP Human Capital Management (HCM) module. This error is often related to the entry of time tickets (or time entries) that exceed certain predefined limits, which can lead to inconsistencies or errors in payroll calculations.
  Cause:
  
  
  Excessive Time Entries: The error usually arises when the number of time tickets entered for an employee exceeds the system's configured limits. This could be due to:
  
  A large number of time entries for a single pay period.
  Incorrect or duplicate entries.
  System configuration settings that restrict the number of time tickets.
  
  
  
  Configuration Settings: The system may have specific settings that define the maximum number of time tickets allowed for payroll processing. If these limits are exceeded, the error is triggered.
  
  
  Data Integrity Issues: There may be issues with the data integrity of the time entries, such as overlapping time periods or incorrect time types.
  
  
  Solution:
  
  
  Review Time Entries: Check the time entries for the employee in question. Look for:
  
  Duplicate entries.
  Overlapping time periods.
  Any entries that do not conform to the expected format or rules.
  
  
  
  Adjust Configuration Settings: If the number of time tickets is legitimately high due to business needs, consider adjusting the configuration settings in the SAP system to allow for a higher number of time entries. This may involve:
  
  Consulting with your SAP HCM configuration team.
  Modifying the relevant parameters in the system settings.
  
  
  
  Data Cleanup: If there are erroneous or unnecessary time entries, clean up the data by removing or correcting these entries.
  
  
  Testing: After making adjustments, run a test payroll to ensure that the changes have resolved the issue and that payroll calculations are accurate.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to time management and payroll processing for additional guidance on handling this error.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Ensure that users entering time data are trained on the correct procedures to minimize errors in time entry.
  
  If the issue persists after following these steps, it may be beneficial to engage SAP support for further assistance.