How To Fix HRTB01002 - Selected dependent &1 is not eligible

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTB01 - Messages for Ticket Benefit

• Message number: 002

• Message text: Selected dependent &1 is not eligible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTB01002 - Selected dependent &1 is not eligible ?

  The SAP error message HRTB01002 ("Selected dependent &1 is not eligible") typically occurs in the context of employee benefits or dependent eligibility checks within the SAP Human Capital Management (HCM) module. This error indicates that the dependent you are trying to select for a specific benefit or action does not meet the eligibility criteria defined in the system.
  Causes:
  
  Eligibility Criteria Not Met: The dependent may not meet the eligibility requirements set in the system, such as age limits, relationship status, or other criteria.
  Data Inconsistencies: There may be missing or incorrect data related to the dependent in the employee's records.
  Configuration Issues: The eligibility rules for dependents may not be correctly configured in the SAP system.
  Dependent Status: The dependent may have a status that disqualifies them from being eligible (e.g., a spouse who is not legally recognized, or a child who has aged out of coverage).
  
  Solutions:
  
  Verify Dependent Information: Check the details of the dependent in the system to ensure that all required information is correctly entered and that they meet the eligibility criteria.
  Review Eligibility Rules: Consult with your HR or benefits administrator to understand the eligibility criteria for dependents and ensure that the dependent in question meets these criteria.
  Correct Data Entry: If there are discrepancies in the dependent's information, correct them in the employee's record.
  Configuration Check: If you have access, review the configuration settings for dependent eligibility in the SAP system to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on eligibility rules and error messages related to dependents.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates on eligibility configurations.
  User Guides: Review user guides or training materials related to the benefits module in SAP HCM for additional context on managing dependents and eligibility.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.