How To Fix HRSFEC_SERVICES215 - Change of personnel action in infotype 0 is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_SERVICES - Message Class for Replication Service

• Message number: 215

• Message text: Change of personnel action in infotype 0 is not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_SERVICES215 - Change of personnel action in infotype 0 is not supported ?

  The SAP error message HRSFEC_SERVICES215 indicates that there is an issue with changing a personnel action in infotype 0 (which is typically related to the employee's basic data) in the context of the SAP SuccessFactors Employee Central (EC) integration with SAP HCM.
  Cause:
  This error usually occurs due to one of the following reasons:
  
  
  Unsupported Change: The system does not allow changes to certain personnel actions in infotype 0. This could be due to the configuration settings or the specific business rules defined in your SAP system.
  
  
  Data Consistency Issues: There may be inconsistencies in the data being sent from SuccessFactors to SAP HCM, which could lead to the system rejecting the change.
  
  
  Integration Issues: If there are problems with the integration between SuccessFactors and SAP HCM, such as incorrect mapping or missing data, it can trigger this error.
  
  
  Authorization Issues: The user attempting to make the change may not have the necessary authorizations to perform the action.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Configuration: Review the configuration settings in both SAP HCM and SuccessFactors to ensure that the personnel actions you are trying to change are supported. Consult with your SAP HCM functional consultant to verify the settings.
  
  
  Data Validation: Ensure that the data being sent from SuccessFactors is complete and accurate. Check for any missing or incorrect fields that could be causing the issue.
  
  
  Review Integration Settings: If you are using middleware (like SAP Cloud Platform Integration), check the integration settings and mappings to ensure that they are correctly configured.
  
  
  User Authorizations: Verify that the user has the necessary authorizations to perform the action. This may involve checking roles and permissions in SAP HCM.
  
  
  Consult Documentation: Refer to SAP Notes and documentation related to the specific error message for any additional guidance or updates that may address the issue.
  
  
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or fixes related to this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for both SuccessFactors and SAP HCM for best practices regarding personnel actions and infotypes.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.