How To Fix HRSFEC_PTP124 - Web service &1 invocation failed at &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 124

• Message text: Web service &1 invocation failed at &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP124 - Web service &1 invocation failed at &2 ?

  The SAP error message HRSFEC_PTP124 indicates that there was a failure in invoking a web service, which is typically related to the integration of SAP systems with external services or applications. This error can occur in various contexts, such as during data exchange between SAP SuccessFactors and other systems.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the web service endpoint.
  Service Unavailability: The web service you are trying to call may be down or not reachable.
  Authentication Issues: Incorrect credentials or authentication tokens may lead to failure in accessing the web service.
  Configuration Errors: Incorrect configuration settings in the SAP system or the web service can lead to invocation failures.
  Data Issues: The data being sent to the web service may not meet the required format or validation rules.
  Timeouts: The web service may be taking too long to respond, leading to a timeout error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the web service endpoint. You can use tools like ping or traceroute to diagnose network issues.
  Verify Service Status: Check if the web service is operational. You can do this by accessing the service URL directly in a browser or using tools like Postman.
  Review Authentication Credentials: Ensure that the credentials used for accessing the web service are correct and have not expired.
  Check Configuration Settings: Review the configuration settings in the SAP system related to the web service. Ensure that the endpoint URL, authentication method, and other parameters are correctly set.
  Validate Data: Ensure that the data being sent to the web service is in the correct format and adheres to any validation rules required by the service.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP system for web service calls.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs and traces in the SAP system to gather more details about the error. This can provide insights into what went wrong during the web service invocation.
  Documentation: Refer to the documentation for the specific web service you are trying to call, as it may provide additional information on required parameters and expected responses.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or your system administrator for further assistance.