How To Fix HRSFEC_PTP029 - Error when parsing EC login response

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 029

• Message text: Error when parsing EC login response

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP029 - Error when parsing EC login response ?

  The SAP error message HRSFEC_PTP029 typically occurs in the context of SAP SuccessFactors Employee Central (EC) when there is an issue with parsing the login response from the system. This error can arise due to various reasons, including configuration issues, network problems, or data inconsistencies.
  Causes:
  
  Configuration Issues: Incorrect settings in the integration between SAP SuccessFactors and other systems (like SAP ERP or other third-party applications) can lead to parsing errors.
  Network Problems: Connectivity issues between the systems can result in incomplete or corrupted data being received, leading to parsing errors.
  Data Inconsistencies: If the data being sent in the login response does not match the expected format or contains unexpected values, it can cause parsing failures.
  Version Mismatch: If there are discrepancies between the versions of the systems involved, it may lead to incompatibility in the data being exchanged.
  
  Solutions:
  
  Check Configuration: Review the integration settings in both SAP SuccessFactors and the connected systems to ensure they are correctly configured. Pay special attention to API settings, authentication methods, and endpoint URLs.
  Network Connectivity: Ensure that there are no network issues affecting the communication between the systems. Check firewalls, proxies, and any other network components that might interfere with the connection.
  Data Validation: Validate the data being sent in the login response. Ensure that it adheres to the expected format and does not contain any unexpected or invalid values.
  Update Systems: Ensure that all systems involved are running compatible versions. If there are updates available, consider applying them to resolve any known issues.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide insights into what specifically is causing the parsing error. This can help in pinpointing the exact issue.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or traces you have collected.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with the SAP Community or SuccessFactors forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP SuccessFactors documentation for integration and troubleshooting guidelines related to Employee Central.
  
  By following these steps, you should be able to identify and resolve the cause of the HRSFEC_PTP029 error.