How To Fix HRPSGB_LG036 - UNSPECIFIED Customer ERROR occurred during User Exit (DAT)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPSGB_LG - HR GB PS Messages for Local Government

• Message number: 036

• Message text: UNSPECIFIED Customer ERROR occurred during User Exit (DAT)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPSGB_LG036 - UNSPECIFIED Customer ERROR occurred during User Exit (DAT) ?

  The SAP error message HRPSGB_LG036, which indicates an "UNSPECIFIED Customer ERROR occurred during User Exit (DAT)," typically arises in the context of SAP HR (Human Resources) or Payroll processes. This error is often related to custom user exits or enhancements that have been implemented in the system, particularly in the payroll processing area.
  Cause:
  
  
  Custom Code Issues: The error usually indicates that there is a problem with custom code in a user exit or enhancement that is being executed during payroll processing. This could be due to:
  
  Syntax errors in the ABAP code.
  Logic errors that lead to unexpected behavior.
  Missing or incorrect data being processed.
  
  
  
  Data Issues: The error may also occur if the data being processed does not meet the expected criteria, such as:
  
  Missing mandatory fields.
  Incorrect data formats.
  Inconsistent data in the infotypes.
  
  
  
  Configuration Issues: Sometimes, the configuration settings in the payroll area may not align with the custom logic implemented in the user exit.
  
  
  Solution:
  
  
  Debugging: 
  
  Use the SAP debugger to trace the execution of the payroll process and identify where the error occurs. This will help you pinpoint the exact line of code or logic that is causing the issue.
  Check the user exit code for any obvious errors or inconsistencies.
  
  
  
  Review Custom Code: 
  
  Review the custom user exit code for any potential issues. Ensure that all variables are properly initialized and that the logic is sound.
  If necessary, comment out sections of the code to isolate the problem.
  
  
  
  Check Data: 
  
  Verify the data being processed during the payroll run. Ensure that all required infotypes are populated correctly and that there are no inconsistencies in the employee data.
  
  
  
  Consult Documentation: 
  
  Review any documentation related to the user exit to ensure that it is being used correctly and that all necessary parameters are being passed.
  
  
  
  Testing: 
  
  After making changes, conduct thorough testing in a development or quality assurance environment before moving changes to production.
  
  
  
  SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  
  
  
  Related Information:
  
  User Exits: User exits are predefined points in the SAP standard code where you can add your own custom code. They are often used to implement custom business logic without modifying the standard SAP code.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator) for reviewing and editing ABAP code, and SE37 (Function Module) for checking function modules related to user exits.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after following these steps, it may be beneficial to involve a technical consultant with expertise in SAP HR and ABAP programming to assist in resolving the issue.