How To Fix HRPFD12004 - Division by zero! Mortality factor for age on calculation date is zero

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPFD12 - HR-PF: Pensionfund Belgium

• Message number: 004

• Message text: Division by zero! Mortality factor for age on calculation date is zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPFD12004 - Division by zero! Mortality factor for age on calculation date is zero ?

  The SAP error message HRPFD12004, which indicates "Division by zero! Mortality factor for age on calculation date is zero," typically occurs in the context of SAP's Human Capital Management (HCM) module, particularly when dealing with personnel calculations related to benefits, pensions, or other actuarial computations.
  Cause:
  This error arises when the system attempts to perform a calculation that involves dividing by a mortality factor, which is expected to be a non-zero value. If the mortality factor for the specified age on the calculation date is zero, the system cannot complete the calculation, leading to a division by zero error. This situation can occur due to:
  
  Missing Data: The mortality table or data for the specific age group may not be properly maintained or may be missing.
  Incorrect Configuration: The configuration settings for the mortality factors may not be set up correctly in the system.
  Data Entry Errors: There may be incorrect or incomplete data entries in the relevant tables that define mortality rates.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Mortality Tables: Verify that the mortality tables are correctly maintained in the system. Ensure that there are entries for the relevant age groups and that the mortality factors are populated correctly.
  
  
  Review Configuration: Check the configuration settings related to the calculation of mortality factors. This may involve reviewing the settings in the SAP HCM module to ensure that they are set up correctly.
  
  
  Data Validation: Validate the data entries in the relevant tables. Look for any missing or incorrect entries that could lead to a zero mortality factor.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with. There may be specific guidelines or updates that address this issue.
  
  
  Testing: After making any changes, perform tests to ensure that the calculations are now functioning correctly and that the error no longer occurs.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP HCM documentation for details on how mortality factors are calculated and maintained.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent it from occurring in the future.