How To Fix HRPBSUS403 - Reference consolidated case number not found or closed

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPBSUS - Message Class For Public Sector(USA)

• Message number: 403

• Message text: Reference consolidated case number not found or closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPBSUS403 - Reference consolidated case number not found or closed ?

  The SAP error message HRPBSUS403, which states "Reference consolidated case number not found or closed," typically occurs in the context of SAP Human Capital Management (HCM) or SAP Payroll when dealing with case management or employee-related inquiries. This error indicates that the system is unable to find a specific consolidated case number that is either not present in the database or has been closed.
  Causes:
  
  Invalid Case Number: The case number you are trying to reference may be incorrect or mistyped.
  Closed Case: The case number exists but has already been closed, meaning no further actions can be taken on it.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to the case number not being recognized.
  Authorization Issues: The user may not have the necessary permissions to access the case number.
  System Configuration: There may be configuration issues in the SAP system that prevent the case from being recognized.
  
  Solutions:
  
  Verify Case Number: Double-check the case number for accuracy. Ensure that it is entered correctly without any typographical errors.
  Check Case Status: If the case number is valid, check its status to confirm whether it is still open or has been closed. If it is closed, you may need to create a new case.
  Consult with IT Support: If you suspect a data synchronization issue, consult your IT support team to investigate any potential problems with the database or system integration.
  Review User Permissions: Ensure that you have the necessary permissions to access the case. If not, contact your system administrator to request access.
  System Configuration Review: If the issue persists, it may be necessary to review the system configuration settings related to case management to ensure everything is set up correctly.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for guidance on case management and error handling in the HCM module.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.