How To Fix HRPAYUS_EIWO028 - Order ID: &1 - Multiple vendors found for zip code &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYUS_EIWO - e-IWO enhancement

• Message number: 028

• Message text: Order ID: &1 - Multiple vendors found for zip code &2.

What causes this issue?

The system has identified that there are multiple vendors for this zip
code.

System Response

The system has found multiple vendors registered for the same taxing
authority to which employee submits payment for child support.

How to fix this error?

Review your entries and indicate the vendor to be used in the received
order. If needed, you can add a vendor in the <ZH>e-IWO Configuration by
Jurisdication</> (V_T77PAYUS_SCFG).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYUS_EIWO028 - Order ID: &1 - Multiple vendors found for zip code &2. ?

  The SAP error message HRPAYUS_EIWO028 indicates that there are multiple vendors associated with a specific zip code in the context of the Employee Information Workbench (EIW) or payroll processing. This situation can arise when the system is unable to determine a single vendor for a given zip code, which can lead to confusion in processing payroll or benefits.
  Cause:
  
  Multiple Vendor Records: There are multiple vendor records in the system that are linked to the same zip code. This can happen if different vendors have been set up for the same geographical area.
  Data Entry Errors: Incorrect or duplicate entries in the vendor master data can lead to multiple vendors being associated with the same zip code.
  Configuration Issues: The configuration settings in the system may not be set up to handle multiple vendors correctly.
  
  Solution:
  
  Review Vendor Master Data: Check the vendor master records in the SAP system for the specified zip code. Identify and review the vendors associated with that zip code.
  Consolidate Vendors: If possible, consolidate the vendor records to ensure that only one vendor is associated with the zip code. This may involve merging records or updating the vendor information.
  Update Configuration: If the issue is related to configuration, review the settings in the system to ensure that it can handle multiple vendors appropriately. This may involve consulting with your SAP configuration team.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT support team for assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as MK03 (Display Vendor), MK02 (Change Vendor), or MK01 (Create Vendor) to manage vendor records.
  Data Validation: Implement data validation checks to prevent the creation of duplicate vendor records in the future.
  Documentation: Ensure that there is proper documentation and guidelines for entering vendor information to minimize errors.
  
  By addressing the underlying cause of the error, you can resolve the issue and ensure that payroll processing can continue without further interruptions.