How To Fix HRPAYUS_EIWO020 - Order key is incomplete. Missing fields: &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYUS_EIWO - e-IWO enhancement

• Message number: 020

• Message text: Order key is incomplete. Missing fields: &1.

What causes this issue?

The order received could not be processed.

System Response

The system cannot process the received order because the mandatory
fields are incomplete in the order information.
One of the following fields have not been filled in:
<ZH>Case ID (issued from gov.) </>
<ZH>Order ID (issued from gov.) </>
<ZH>Control Number Inbound </>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Fill in the mandatory fields.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYUS_EIWO020 - Order key is incomplete. Missing fields: &1. ?

  The SAP error message HRPAYUS_EIWO020 indicates that there is an issue with an order key in the payroll processing for the United States. Specifically, it states that the order key is incomplete and lists the missing fields that need to be filled in.
  Cause:
  The error typically arises when the system expects certain mandatory fields to be populated in the order key, but they are missing. This can occur due to:
  
  Incomplete Data Entry: Required fields in the payroll or personnel data have not been filled out.
  Configuration Issues: The system configuration may not be set up correctly, leading to missing fields in the order key.
  Data Migration Issues: If data has been migrated from another system, some fields may not have been transferred correctly.
  Custom Development: If there are custom programs or enhancements, they may not be handling the order key correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Missing Fields: Review the error message to identify which specific fields are missing (indicated by &1). Ensure that these fields are populated in the relevant infotypes or payroll data.
  
  
  Review Configuration: Check the configuration settings in the SAP system to ensure that all necessary fields are defined and required for the payroll process.
  
  
  Data Validation: Validate the data entered for the employee in question. Ensure that all required infotypes (e.g., IT0000, IT0001, IT0002, etc.) are complete and accurate.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance.
  
  
  Debugging: If you have access to the development environment, you may want to debug the payroll process to see where the order key is being generated and why it is incomplete.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes that may be involved in payroll processing, such as IT0000 (Actions), IT0001 (Organizational Assignment), and IT0002 (Personal Data).
  SAP Notes: Search for SAP Notes related to HR payroll processing and the specific error message for any patches or updates that may address the issue.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue causing the HRPAYUS_EIWO020 error message.