How To Fix HRPAYUS_EIWO019 - Unable to insert order record. Case ID: &1 Order ID: &2.

HRPAYUS_EIWO019 - Overview

• Message type: E = Error

• Message class: HRPAYUS_EIWO - e-IWO enhancement

• Message number: 019

• Message text: Unable to insert order record. Case ID: &1 Order ID: &2.

What causes this issue?

The system could not save record in the database.

System Response

The system cannot save the order record in the data base because there
are missing entries in <ZH>e-IWO Orders </>(HRPAYUS_D_EIWO_O)<ZH>
</>table view.

How to fix this error?

Verify if key entries have not been removed or deleted from the
database. You can also contact your system administrator. or open an
incident under the <ZH>PY-US-NT-GR </>component.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

HRPAYUS_EIWO019 - Details

• The SAP error message HRPAYUS_EIWO019 indicates that there is an issue with inserting an order record in the system, specifically related to a case ID and order ID. This error typically arises in the context of the US payroll processing, particularly when dealing with employee orders or work orders.
  Possible Causes:
  
  Data Integrity Issues: The data being processed may have inconsistencies or missing information that prevents the order from being inserted.
  Database Locking: The database table where the order is being inserted might be locked by another process, preventing the current transaction from completing.
  Authorization Issues: The user attempting to perform the operation may not have the necessary permissions to insert records into the relevant tables.
  Configuration Errors: There may be configuration issues in the payroll or order management settings that need to be addressed.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Data: Review the data