How To Fix HRPAYUS_EIWO019 - Unable to insert order record. Case ID: &1 Order ID: &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYUS_EIWO - e-IWO enhancement

• Message number: 019

• Message text: Unable to insert order record. Case ID: &1 Order ID: &2.

What causes this issue?

The system could not save record in the database.

System Response

The system cannot save the order record in the data base because there
are missing entries in <ZH>e-IWO Orders </>(HRPAYUS_D_EIWO_O)<ZH>
</>table view.

How to fix this error?

Verify if key entries have not been removed or deleted from the
database. You can also contact your system administrator. or open an
incident under the <ZH>PY-US-NT-GR </>component.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYUS_EIWO019 - Unable to insert order record. Case ID: &1 Order ID: &2. ?

  The SAP error message HRPAYUS_EIWO019 indicates that there is an issue with inserting an order record in the system, specifically related to a case ID and order ID. This error typically arises in the context of the US payroll processing, particularly when dealing with employee orders or work orders.
  Possible Causes:
  
  Data Integrity Issues: The data being processed may have inconsistencies or missing information that prevents the order from being inserted.
  Database Locking: The database table where the order is being inserted might be locked by another process, preventing the current transaction from completing.
  Authorization Issues: The user attempting to perform the operation may not have the necessary permissions to insert records into the relevant tables.
  Configuration Errors: There may be configuration issues in the payroll or order management settings that need to be addressed.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Data: Review the data associated with the case ID and order ID to ensure that all required fields are populated and that there are no inconsistencies.
  Database Locks: Use transaction codes like SM12 to check for any locks on the database tables. If locks are found, you may need to wait for them to be released or contact the user who holds the lock.
  Authorization Check: Verify that the user has the necessary authorizations to perform the operation. This can be done through transaction SU53 or by checking the user's roles and profiles.
  Configuration Review: Review the configuration settings related to payroll and order management to ensure they are set up correctly. This may involve checking the customizing settings in SPRO.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on why the insertion failed.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for assistance. They may need to investigate further into the system logs or database issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and SE11 (Data Dictionary) to investigate the issue further.
  SAP Notes: Search for SAP Notes related to the error message or similar issues. SAP Notes often provide solutions or workarounds for known problems.
  Documentation: Review SAP documentation related to payroll processing and order management for any specific guidelines or best practices.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.