How To Fix HRPAYDE_EXTRA417 - E417: The certificate was issued from an unknown certification center.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDE_EXTRA - Error messages relating to eXTra-Standard 1.4

• Message number: 417

• Message text: E417: The certificate was issued from an unknown certification center.

What causes this issue?

E417: The certificate used was issued by an unknown certification
center.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDE_EXTRA417 - E417: The certificate was issued from an unknown certification center. ?

  The SAP error message HRPAYDE_EXTRA417 (E417: The certificate was issued from an unknown certification center) typically occurs in the context of digital signatures or secure communications, particularly when dealing with electronic documents or payroll processing in the SAP HR module. This error indicates that the system does not recognize the certification authority (CA) that issued the digital certificate being used.
  Cause:
  
  Untrusted Certificate Authority: The certificate used for signing or encrypting data is issued by a CA that is not trusted by the SAP system.
  Missing Root Certificate: The root certificate of the CA is not installed in the SAP system's trust store.
  Expired Certificate: The certificate may have expired or is not valid for the current date.
  Incorrect Configuration: The system may not be properly configured to recognize the CA.
  
  Solution:
  
  
  Install the Root Certificate:
  
  Obtain the root certificate from the CA that issued the certificate.
  Import the root certificate into the SAP system's trust store. This can typically be done using transaction code STRUST.
  Ensure that the certificate chain is complete and that all intermediate certificates are also installed if necessary.
  
  
  
  Check Certificate Validity:
  
  Verify that the certificate is not expired and is valid for the intended purpose (e.g., signing, encryption).
  If the certificate is expired, obtain a new certificate from the CA.
  
  
  
  Update Trust Configuration:
  
  Ensure that the SAP system is configured to trust the CA. This may involve updating the SSL settings or trust relationships in the system.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration to ensure that the error no longer occurs. This may involve re-running the process that triggered the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or the specific documentation for the CA for detailed instructions on managing certificates and trust relationships.
  
  
  
  Related Information:
  
  Transaction STRUST: This transaction is used to manage SSL certificates and trust relationships in SAP systems.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to this error.
  Security Policies: Ensure that your organization’s security policies regarding digital certificates and encryption are being followed.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or a security expert to further investigate the problem.