How To Fix HRPAYDE_EXTRA416 - E416: The certificate used has been locked.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDE_EXTRA - Error messages relating to eXTra-Standard 1.4

• Message number: 416

• Message text: E416: The certificate used has been locked.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDE_EXTRA416 - E416: The certificate used has been locked. ?

  The SAP error message HRPAYDE_EXTRA416 (E416: The certificate used has been locked) typically occurs in the context of payroll processing or when dealing with electronic data interchange (EDI) in the SAP HR module, particularly in the German payroll system. This error indicates that the digital certificate required for secure communication or data processing has been locked, which prevents the system from proceeding with the operation that requires the certificate.
  Cause:
  
  Certificate Locking: The certificate may have been locked due to multiple failed attempts to use it, or it may have been manually locked by an administrator for security reasons.
  Expired Certificate: The certificate may have expired, leading to it being locked or rendered unusable.
  Configuration Issues: There may be issues with the configuration of the digital certificates in the SAP system.
  User Permissions: The user attempting to access the certificate may not have the necessary permissions to unlock or use the certificate.
  
  Solution:
  
  
  Unlock the Certificate:
  
  If you have the necessary permissions, you can unlock the certificate using the appropriate transaction code (e.g., STRUST) in SAP. Navigate to the relevant certificate and unlock it.
  If you do not have the necessary permissions, contact your SAP security administrator to unlock the certificate.
  
  
  
  Check Certificate Validity:
  
  Verify if the certificate has expired. If it has, you will need to renew or replace the certificate with a valid one.
  
  
  
  Review Configuration:
  
  Ensure that the configuration for the digital certificates in the SAP system is correct. This includes checking the trust relationships and ensuring that the certificate is properly imported into the system.
  
  
  
  User Permissions:
  
  Ensure that the user has the necessary authorizations to access and use the certificate. This may involve checking roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to digital certificates and their management for specific instructions and best practices.
  
  
  
  Related Information:
  
  
  Transaction Codes: Common transaction codes related to certificate management include:
  
  STRUST: Manage SSL certificates.
  STRUST_SSO2: Manage Single Sign-On certificates.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  
  
  Security Policies: Review your organization's security policies regarding the use of digital certificates to ensure compliance and proper handling.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.