How To Fix HRPAYDE_EXTRA414 - E414: The signature check was not successful.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDE_EXTRA - Error messages relating to eXTra-Standard 1.4

• Message number: 414

• Message text: E414: The signature check was not successful.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDE_EXTRA414 - E414: The signature check was not successful. ?

  The SAP error message HRPAYDE_EXTRA414 E414: "The signature check was not successful" typically occurs in the context of payroll processing, particularly when dealing with electronic payslips or other documents that require digital signatures. This error indicates that the system was unable to verify the digital signature of the document, which can be due to several reasons.
  Causes:
  
  Invalid Signature: The digital signature may have been tampered with or is not valid.
  Certificate Issues: The certificate used for signing may have expired, been revoked, or is not trusted by the system.
  Configuration Errors: There may be issues with the configuration of the digital signature settings in the SAP system.
  Data Corruption: The document or data being processed may be corrupted, leading to signature verification failure.
  System Updates: Recent updates or changes in the system may have affected the signature verification process.
  
  Solutions:
  
  Check the Digital Signature: Verify that the digital signature is valid and has not been altered. If necessary, re-sign the document.
  Update Certificates: Ensure that the digital certificates used for signing are valid, not expired, and properly installed in the system. If they are expired, renew them.
  Review Configuration: Check the configuration settings related to digital signatures in the SAP system. Ensure that all necessary parameters are correctly set.
  Test with Different Documents: Try processing different documents to see if the issue is isolated to a specific document or if it is a broader system issue.
  Consult SAP Notes: Look for relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the failure.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to digital signatures and payroll processing for more detailed guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  Testing Environment: If possible, replicate the issue in a testing environment to troubleshoot without affecting production data.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.