How To Fix HRPAYDE_EXTRA303 - E303: The certificate used could not be found in the directory server.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDE_EXTRA - Error messages relating to eXTra-Standard 1.4

• Message number: 303

• Message text: E303: The certificate used could not be found in the directory server.

What causes this issue?

E303: The certificate used could not be found in the directory server.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDE_EXTRA303 - E303: The certificate used could not be found in the directory server. ?

  The SAP error message HRPAYDE_EXTRA303 E303 indicates that a specific certificate required for processing could not be found in the directory server. This error typically arises in the context of electronic data interchange (EDI) or secure communications where certificates are used for encryption and authentication.
  Cause:
  
  Missing Certificate: The certificate that the system is trying to access is not present in the directory server.
  Incorrect Configuration: The configuration settings for the directory server may be incorrect, leading to the inability to locate the certificate.
  Expired Certificate: The certificate may have expired, and the system is unable to validate it.
  Network Issues: There may be network connectivity issues preventing access to the directory server.
  Access Rights: The user or system may not have the necessary permissions to access the directory server.
  
  Solution:
  
  
  Check Certificate Availability:
  
  Verify that the required certificate is indeed present in the directory server. If it is missing, you may need to import or generate the certificate.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in SAP for the directory server. Ensure that the server address, port, and other parameters are correctly set.
  
  
  
  Renew or Replace Expired Certificates:
  
  If the certificate has expired, obtain a new certificate from the certificate authority (CA) and update it in the directory server.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing access to the directory server. You can test connectivity using tools like ping or telnet.
  
  
  
  Check Access Rights:
  
  Verify that the user or system has the necessary permissions to access the directory server and retrieve the certificate.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to HR and EDI processing for any specific instructions or troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Directory Server Documentation: Consult the documentation for the directory server being used (e.g., LDAP) for specific configuration and troubleshooting guidelines.
  
  By following these steps, you should be able to identify and resolve the issue related to the HRPAYDE_EXTRA303 E303 error message in SAP.